Damages and issues

Please inspect your order upon reception so that we can evaluate the issue and make it right. And contact us immediately, if the product is defective, damaged or if you’ve received the wrong item.

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with no damage or missing part, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at omygrillz@gmail.com.

Refunds

All sales on custom orders are final, therefore full refunds cannot be granted after the manufacturing process has begun. Due to the nature of the product being custom any personalized items cannot be resold. Please get in touch with your reasons for a refund, if you have any concerns about your order.